Pricing

Typical investment ranges for established DTC brands doing $1M-$50M+ annually.

Full-Service Email + SMS

We act as an extension of your team, running and improving the entire email and SMS channel.

Campaigns drive near-term revenue while flows build the always-on infrastructure behind it.

Campaign Program
$12K - $24Kquarterly investment

Ramp-up plus three full calendar months.

Typically 8-16 campaigns per month.

Campaigns begin during ramp-up.

Flow Buildout
$5K - $15Kone-time investment

We keep what is performing and build or improve the rest.

Usually completed within 4-6 weeks.

Campaign and flow scopes are priced separately, then run in parallel.

Your gameplan shows the exact scope, investment, and projected revenue opportunity before you decide.

  • Strategy and planning Campaign calendars, flow architecture, segmentation strategy, quarterly planning, and strategy calls with your team as needed.
  • Creative and execution Copywriting, custom design, Klaviyo builds, scheduling, QA, revisions, resends, and editable showcase templates.
  • Technical support Klaviyo settings, segmentation, list cleaning, deliverability monitoring, technical troubleshooting, and support with minor integrations.
  • Optimization and reporting A/B test setup and analysis, weekly updates, monthly reporting, and ongoing campaign and flow improvements.
  • Your dedicated team An account manager and strategist, copywriter, designer, and email technician work as an extension of your team. You get a shared Slack channel, and every asset remains in your account.

The program typically includes 8-16 email campaigns and 1-4 SMS campaigns per month.

The ramp-up period covers the time between kickoff and the first full calendar month. We learn the account, establish the creative direction, build the first calendar, and begin sending during that period.

The program then covers three full calendar months. We plan each calendar during the first 10 days of the prior month so your team can review upcoming sends before they are built.

  • Email Welcome Flow First impression sequence for new email subscribers. Introduces your brand, builds trust, and drives that first purchase.
  • SMS Welcome Flow Separate intro sequence for SMS subscribers. Short, direct messages that convert while the intent is fresh.
  • Abandoned Checkout Recovers shoppers who started checkout but didn't finish. Splits by first-time vs. returning and high vs. standard AOV.
  • Abandoned Cart Catches shoppers who added to cart but never reached checkout. Mirrored from checkout flow, included at no extra cost.
  • Browse Abandonment Re-engages visitors who viewed products but didn't add to cart. Splits by purchase history and customer type.
  • Site Abandonment Catches visitors who left your site without browsing a product. Serves bestseller and category-based recommendations.
  • Post-Purchase Nurtures customers after the sale. Splits by first-time vs. repeat and single vs. multi-item orders to keep them coming back.
  • Winback Re-engages lapsed customers with engagement-based send timing. Gets them back before they forget you.
  • Sunset Cleans your list by identifying unengaged contacts. Final re-engagement before suppression to protect deliverability.
  • Failed Payment / Dunning Triggers on failed charge events. Progressive recovery sequence that escalates with each failed attempt to save the subscription.
  • Cancellation / Winback Two-phase re-engagement triggered by cancellation. First messages split by cancel reason, then broader winback over time.
  • Subscription Welcome Targets the high-risk first 14 days. Reduces churn by building habit and confidence in the subscription early.
  • OTP to Subscription Conversion 14-18 day conversion sequence that moves one-time purchasers into the subscription model. Only targets non-subscribers.
  • Upcoming Renewal Reminder 5-7 days before charge. Gives customers a heads-up and a chance to manage their subscription, reducing involuntary churn.
  • Upsell / Cross-Sell 14-40 day window targeting single-product subscribers. Drives upgrades to bundles and higher-tier subscriptions.

Strategy-Only Sprint

For brands with an in-house team ready to handle copy, design, and Klaviyo execution.

$5K - $20K+one-time investment
  • Full Klaviyo audit (flows, campaigns, list health, deliverability)
  • Competitor and industry benchmarking
  • Segmentation strategy and list hygiene plan
  • Flow architecture and conditional split mapping
  • Campaign calendar framework
  • KPI targets and reporting dashboards
  • Regular strategy calls with your team

Our team has driven over $50M in attributed revenue for 50+ brands over the past 6 years.

A few of our partners

Madhappy Travel + Leisure Solawave Tiege Hanley Flaviar BeautyStat Scosche Mito Red Light Flow Neuroscience Halo Kava Haven Miko Spring and Mulberry JTX Fitness

A few of those results

+312%email revenue
+$450kadded in year one
54%of revenue from email + SMS
See full case studies →

Your retention team, already built.

Every brand gets a dedicated team of four. Each team takes on 3-4 brands max. Six years in, this is what we know works.

ZHS Ecom Most Agencies
✓ Our team is split into pods of 4, each pod takes 3-4 brands max ✗ Every team member spread across 8-12 accounts at once
✓ Your pod learns your brand inside out over months, not days ✗ Context resets every time someone new touches your account
✓ We only extend an offer if we see a genuine fit ✗ Will onboard anyone with a budget and a pulse
✓ We bring ideas to you and push back when something won't work ✗ Order-takers who wait for you to hand them a brief
✓ Every metric we track ties directly back to your revenue ✗ Reports full of open rates and click rates that don't mean anything
✓ Same retention marketing manager, copywriter/strategist, designer, and technician on your brand every week ✗ Whoever's available gets assigned to your account

Frequently asked questions

The questions brands ask us most.

20% off if you pay in full upfront. Otherwise it's a 50/50 split: half at Day 0, half at Day 30. Paying upfront lets us staff your team on day one and start without gaps.
Most clients see a 10-35% lift in overall revenue from retention within 90 days. For a mature program, this channel often drives 20-30% of total store revenue. Your number depends on your current setup, list size, and margins. You get a personalized projection on the strategy call.
In two phases. Quick wins inside 14 days as email metrics improve, then real revenue impact in 60-90 days as flows go live and campaigns get optimized. You're usually on your first strategy call within 3 days, reviewing first assets in 7-10 days, and launching campaigns in 2-3 weeks.
No, because segmentation does the heavy lifting. More campaigns does not mean more emails per person. Each subscriber only gets what's relevant to them based on behavior, purchase history, and engagement. The average person on your list gets 2-4 emails per week. Flows only fire on specific actions, and campaigns go to targeted segments, not your whole list at once.
Flow Buildouts are available separately for brands with an internal team managing campaigns. Full-service partners run both workstreams together, with campaigns beginning during ramp-up while flows are built and launched in priority order. Every email includes strategy, design, copy, A/B testing, and SMS variants where relevant, and resends to non-openers are included.
About 45 minutes per week. You review emails before they go out and send feedback, then we make the updates. We handle all the strategy, design, copy, testing, and optimization. The point is to add revenue without adding work for your team.
We work alongside your existing team, not against them. Many clients have a marketing manager who handles approvals while we do the heavy lifting. We can also fully replace an underperforming agency or freelancer. Either way, we integrate into your workflow and make whoever's involved look good.
You own everything. Your Klaviyo/Shopify account, your email list, all campaigns and flows we build. It's all yours. We're partners managing your email channel, not a platform you depend on. If we part ways, all your assets and data leave with you.

You're not paying for just one email. You're paying for a complete system.

  • Strategy & Planning Full strategy for your flows or campaigns. We plan everything before we build.
  • Professional Copywriting Subject lines, preview text, body copy. Written by humans who understand DTC.
  • Custom Design Emails that match your brand. No templates. Real design work.
  • Tech Setup & QA Built in Klaviyo, tested across devices, launched properly.
  • SMS/WhatsApp Integration If it makes sense for your brand, we build it in. Not an upsell.
  • Duplicates & Resends Cart mirrors checkout. Resends to non-openers. No extra charge.
  • A/B Testing Test variants included. We optimize for you.
  • You Own Everything It's yours forever. We're partners, not a platform.
  • Full Account Setup Klaviyo setup, cleanup, and minor integrations included. We handle the tech so you don't have to.
You get unlimited revisions on copy and design until it's right. If you're still genuinely unhappy with our direction after 30 days, we part ways on good terms. Your results come first, full stop.

See what your retention is actually worth.

Book a free audit and 90-day gameplan. We'll review your store and reply within 48 hours. No obligation. Even if we're not a fit, you walk away with a clear roadmap.

Get a Free Audit + Gameplan

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