Pricing

Every engagement is custom-scoped around where your brand is today, what is already working, and the biggest opportunities ahead. We recommend only the work you need based on your priorities, budget, timeline, and team.

ROI Standard

We look for a realistic path to 5-10x ROI, with significantly more upside where possible.

Typical Starting Point

One-time projects typically start at a few thousand USD.

Our Services

Full-Service Email + SMS

We act as an extension of your team, running and improving the entire email and SMS channel.

Campaigns drive near-term revenue while flows build the always-on infrastructure behind it.

Campaign Program
Quarterly engagement

Ramp-up plus three full calendar months.

Typically 8-16 campaigns per month.

Campaigns begin during ramp-up.

Flow Buildout
One-time project

We keep what is performing and build or improve the rest.

Usually completed within 4-6 weeks.

Campaign and flow scopes are priced separately, then run in parallel.

Your gameplan shows the exact scope, investment, and projected revenue opportunity before you decide.

  • Strategy and planning Campaign calendars, flow architecture, segmentation strategy, quarterly planning, and strategy calls with your team as needed.
  • Creative and execution Copywriting, custom design, Klaviyo builds, scheduling, QA, revisions, resends, and editable showcase templates.
  • Technical support Klaviyo settings, segmentation, list cleaning, deliverability monitoring, technical troubleshooting, and support with minor integrations.
  • Optimization and reporting A/B test setup and analysis, weekly updates, monthly reporting, and ongoing campaign and flow improvements.
  • Your dedicated team An account manager and strategist, copywriter, designer, and email technician work as an extension of your team. You get a shared Slack channel, and every asset remains in your account.

The program typically includes 8-16 email campaigns and 1-4 SMS campaigns per month.

The ramp-up period covers the time between kickoff and the first full calendar month. We learn the account, establish the creative direction, build the first calendar, and begin sending during that period.

The program then covers three full calendar months. We plan each calendar during the first 10 days of the prior month so your team can review upcoming sends before they are built.

Core Flows

  • Email Welcome Flow First impression sequence for new email subscribers. Introduces your brand, builds trust, and drives that first purchase.
  • SMS Welcome Flow Separate intro sequence for SMS subscribers. Short, direct messages that convert while the intent is fresh.
  • Abandoned Checkout Recovers shoppers who started checkout but didn't finish. Splits by first-time vs. returning and high vs. standard AOV.
  • Abandoned Cart Catches shoppers who added to cart but never reached checkout. Mirrored from checkout flow, included at no extra cost.
  • Browse Abandonment Re-engages visitors who viewed products but didn't add to cart. Splits by purchase history and customer type.
  • Site Abandonment Catches visitors who left your site without browsing a product. Serves bestseller and category-based recommendations.
  • Post-Purchase Nurtures customers after the sale. Splits by first-time vs. repeat and single vs. multi-item orders to keep them coming back.
  • Winback Re-engages lapsed customers with engagement-based send timing. Gets them back before they forget you.
  • Sunset Cleans your list by identifying unengaged contacts. Final re-engagement before suppression to protect deliverability.

Subscription Flows

For brands with a subscription model

  • Failed Payment / Dunning Triggers on failed charge events. Progressive recovery sequence that escalates with each failed attempt to save the subscription.
  • Cancellation / Winback Two-phase re-engagement triggered by cancellation. First messages split by cancel reason, then broader winback over time.
  • Subscription Welcome Targets the high-risk first 14 days. Reduces churn by building habit and confidence in the subscription early.
  • OTP to Subscription Conversion 14-18 day conversion sequence that moves one-time purchasers into the subscription model. Only targets non-subscribers.
  • Upcoming Renewal Reminder 5-7 days before charge. Gives customers a heads-up and a chance to manage their subscription, reducing involuntary churn.
  • Upsell / Cross-Sell 14-40 day window targeting single-product subscribers. Drives upgrades to bundles and higher-tier subscriptions.

Strategy-Only

For brands with an in-house team ready to handle copy, design, and Klaviyo execution.

  • Full Klaviyo audit (flows, campaigns, list health, deliverability)
  • Competitor and industry benchmarking
  • Segmentation strategy and list hygiene plan
  • Flow architecture and conditional split mapping
  • Campaign calendar framework
  • KPI targets and reporting dashboards
  • Regular strategy calls with your team

Our team has driven over $50M in attributed revenue for 50+ brands over the past 6 years.

A few of our partners

Madhappy Travel + Leisure Solawave Tiege Hanley Flaviar BeautyStat Scosche Mito Red Light Flow Neuroscience Halo Kava Haven Miko Spring and Mulberry JTX Fitness

A few of those results

+312%email revenue
+$450kadded in year one
54%of revenue from email + SMS
See full case studies →

Your retention team, already built

Every brand gets a dedicated team of four. Each team takes on 3-4 brands max. Six years in, this is what we know works.

ZHS Ecom Most Agencies
✓ Our team is split into pods of 4, each pod takes 3-4 brands max ✗ Every team member spread across 8-12 accounts at once
✓ Your pod learns your brand inside out over months, not days ✗ Context resets every time someone new touches your account
✓ We only extend an offer if we see a genuine fit ✗ Will onboard anyone with a budget and a pulse
✓ We bring ideas to you and push back when something won't work ✗ Order-takers who wait for you to hand them a brief
✓ Every metric we track ties directly back to your revenue ✗ Reports full of open rates and click rates that don't mean anything
✓ Same retention marketing manager, copywriter/strategist, designer, and technician on your brand every week ✗ Whoever's available gets assigned to your account

Frequently asked questions

The questions brands ask us most.

20% off if you pay in full upfront. Otherwise it's a 50/50 split: half at Day 0, half at Day 30. Paying upfront lets us staff your team on day one and start without gaps.
A healthy established program often contributes 20-40% of store revenue, although some brands land above or below that range. Your opportunity depends on your current email and SMS contribution, traffic, engaged list size, AOV, margins, and what is already built. Book a call and we’ll use your actual account data to model a conservative estimate before you decide.
Our typical rollout is a first strategy call within 3 days, first assets in 7-10 days, and campaigns beginning in 2-3 weeks. Revenue impact usually becomes clearer over 60-90 days as flows launch and campaign testing produces enough data to judge. Timing depends on account access, asset readiness, and approval speed.
No, because segmentation does the heavy lifting. More campaigns does not mean more emails per person. Each subscriber only gets what's relevant to them based on behavior, purchase history, and engagement. The average person on your list gets 2-4 emails per week. Flows only fire on specific actions, and campaigns go to targeted segments, not your whole list at once.
Flow Buildouts are available separately for brands with an internal team managing campaigns. Full-service partners run both workstreams together, with campaigns beginning during ramp-up while flows are built and launched in priority order. Every email includes strategy, design, copy, A/B testing, and SMS variants where relevant, and resends to non-openers are included.
About 45 minutes per week. You review emails before they go out and send feedback, then we make the updates. We handle all the strategy, design, copy, testing, and optimization. The point is to add revenue without adding work for your team.
We work alongside your existing team, not against them. Many clients have a marketing manager who handles approvals while we do the heavy lifting. We can also fully replace an underperforming agency or freelancer. Either way, we integrate into your workflow and make whoever's involved look good.
Before production starts, we review your brand guidelines, website, products, customer reviews, existing emails, offers, competitors, and past performance. Your onboarding form and kickoff call fill the gaps, then we build three showcase templates to align on design and voice before scaling into campaigns and flows.
Yes, selectively. We may use AI for research, organizing inputs, or exploring early angles, but your assigned strategist and copywriter own the strategy, writing, brand voice, fact-checking, and final QA. Nothing is built or sent without human review and your approval.
Relevant experience helps, but buying behavior matters more than the category label. We assess AOV, replenishment cycle, consideration period, product education needs, launch cadence, and repeat-purchase opportunities, then show you the closest examples and explain what carries over to your brand.
You own everything. Your Klaviyo/Shopify account, your email list, all campaigns and flows we build. It's all yours. We're partners managing your email channel, not a platform you depend on. If we part ways, all your assets and data leave with you.
We bring the strategy. We build your campaign calendar around launches, promotions, inventory, seasonality, customer behavior, past performance, and your priorities, then bring it to you for feedback and approval. Your team supplies product context and must-cover dates; we handle the planning, copy, custom design, build, QA, testing, and reporting.
We do not guarantee a specific revenue result because performance also depends on traffic, your offer, inventory, pricing, approvals, and the rest of your marketing mix. We do provide transparent reporting and unlimited revisions on copy and design until the approved scope is right. Everything completed remains in your account.

See what your retention is actually worth

Choose a time and answer a few questions about your brand. After the discovery call, we'll audit your email and SMS and build a 90-day gameplan. Even if we're not a fit, the plan is yours.

Get Your Free Audit + Gameplan

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