DTC Brands Above $1M/Year

Get 20-40% more revenue from the traffic you already paid for

$50M+ in attributed revenue 50+ DTC brands 6+ years in business 1.5+ yr avg client retention

We'll build a full audit of your account and a 90-day gameplan with next steps. Yours to keep, even if we don't work together.

Watch: How we add 20-40% revenue in 90 days

In this short video, you'll see how we install a done-for-you email and SMS system that turns the traffic you already pay for into more revenue, while you spend about 45 minutes a week.

Most brands hand email and SMS to a freelancer, an AI tool, or an agency running a dozen accounts, and get emails that look generic and don't sell.

We put a dedicated team of four senior specialists on your brand to run it start to finish. You spend about 45 minutes a week, keep full ownership of everything, and we do the rest.

  • Without hiring, training, or managing an in-house team
  • Without settling for AI or templated sends that don't convert
  • Without a junior freelancer learning on your brand
  • While keeping 100% ownership of your account, list, and flows
Our team has driven over $50M in attributed revenue for 50+ brands over the past 6 years

Results we've delivered for our partners

Cheap email is a brutally expensive mistake

Most brands try one of these 3. All look cheaper today, but cost you massive compounding growth for years.

Doing it in-house

One generalist on the side, or a few full-time specialists. Either way, an in-house team only ever sees one brand: yours. No real-time view of what's working across dozens of accounts, and you pay full salaries for that single point of view.

Cheap agencies

They charge less for a reason. Templated creative, copy-paste sends, one team juggling a dozen accounts. Nobody goes deep on yours.

Generic AI

AI that spits out generic, low-converting emails in a voice that's nothing like yours. Cheap, fast, and it shows.

Every option above fails the same way: nobody goes deep on your brand or owns retention. With us, you get:

  • Four senior specialists who own your retention, with the playbooks to match.
  • The upside of an in-house team, none of the baggage: no recruiting, training, or payroll, plus a real-time read across dozens of brands, not just yours.
  • Full ownership of everything we build, yours to keep even if we part ways.

We only take a few brands at a time, the ones we know we can crush it for.

Here's exactly what you get

Flows, campaigns, popups, and SMS, layered in and run for you. Done-for-you, start to finish.

Flows sell while you sleep. Built once, they generate revenue every day after, for years.

Every flow includes email plus SMS/WhatsApp, A/B testing, and ongoing optimization.

Campaigns drive revenue on demand. Scheduled sends for launches, promos, and newsletters.

Includes 99.9% deliverability inboxing, strategic segmentation, A/B testing, and weekly reporting.

Popups turn traffic you already pay for into subscribers. The top of your whole retention engine.

Mobile and desktop popups, SMS/WhatsApp retargeting forms, A/B tested for max conversions.

SMS and WhatsApp get read in minutes. 98% open rates and instant delivery, layered into every flow and campaign.

Time-sensitive offers, launches, order updates, and direct replies from your best customers.

Click any image to view full size

Welcome Email

Welcome Series

Multi-email sequence after signup. Nurtures new subscribers into first-time buyers.

Cart & Checkout Abandonment

Cart & Checkout Abandonment

"Added to Cart" and checkout recovery. 2 different triggers, same goal: convert.

Browse Abandonment

Browse Abandonment

Triggered when someone browses products but doesn't add to cart. Brings them back with recommendations.

Site Abandonment

Site Abandonment

Visited site but didn't browse products. Bring them back.

Post-Purchase

Post-Purchase

Thank you, order confirmation, shipping updates, delivery follow-up.

Review Request

Review Request

Ask for reviews 5-7 days after delivery. Builds social proof and strengthens community.

Winback Flow

Winback Flow

Re-engage lapsed customers with exclusive offers 60-90 days after purchase.

Sunset Flow

Sunset Flow

Final attempt before removing inactive subscribers from your list.

Replenishment Reminder

Replenishment Reminder

Remind customers to reorder consumable products before they run out.

VIP Flow

VIP Flow

Exclusive perks, early access, and special offers for your best customers.

Flash Sale

Flash Sale

Limited time offers with countdown timers. High urgency, high conversion.

Product Launch

Product Launch

Introduce new products with excitement and early access offers.

Collection Drop

Collection Drop

Seasonal collections, new lines, curated product bundles.

Educational Email

Educational Email

How-to guides, tips, tutorials that add value beyond selling.

Behind the Scenes

Behind the Scenes

Founder stories, brand mission, team highlights that build connection.

Product Highlight

Product Highlight

Spotlight a single product with features, benefits, and social proof.

Customer Review Spotlight

Customer Review Spotlight

Feature real customer reviews and testimonials to build trust and drive sales.

Gift Guide

Gift Guide

Curated product recommendations for holidays, occasions, and recipient types.

Seasonal Events

Seasonal Events

Holiday promotions, seasonal sales, and themed campaigns that drive urgency.

Collection Highlight

Collection Highlight

Showcase a specific collection with styling tips and curated product picks.

Plain Text Campaign

Plain Text Campaign

Personal, authentic emails that feel like they're from a friend, not a brand.

Welcome Popup - Desktop

Welcome Popup - Desktop

First-time visitor offer popup optimized for desktop screens.

Welcome Popup - Mobile

Welcome Popup - Mobile

Mobile-optimized version with thumb-friendly design.

SMS Retargeting Popup - Desktop

SMS Retargeting Popup - Desktop

Convert email subscribers to SMS. Target existing list members who haven't opted in yet.

SMS Retargeting Popup - Mobile

SMS Retargeting Popup - Mobile

Convert email subscribers to SMS. Mobile-optimized for on-the-go opt-ins.

Welcome SMS

Welcome SMS

First text after SMS signup. High open rates, immediate engagement.

Cart/Checkout Abandonment SMS

Cart/Checkout Abandonment SMS

Recover abandoned carts and checkouts with direct text message reminder.

Shipping SMS

Shipping SMS

Order shipped and delivered notifications with tracking.

Flash Sale SMS

Flash Sale SMS

Time-sensitive promotions with instant delivery for maximum urgency.

Replenishment Reminder SMS

Replenishment Reminder SMS

Timely reorder reminders for consumable products via text.

SMS Collection Drop

SMS Collection Drop

Announce new collections and drops with instant text notifications.

Email Design

Our minimum ROI threshold

Give us a dollar, we aim to bring back 10 to 20x. Most brands clear that easily. 10x is simply our floor, and if we can't see a path there, it's not worth it for either of us.

10-20x target return on every dollar you invest

Flows

One-time projects that generate revenue every single day after they go live. Built once, paying out for years.

Campaigns

One-time blasts to your list. An immediate cash injection, every time you send.

Exact ROI depends on your traffic, list size, and where your brand is today. We're happy to talk through your specifics on a call.

How it works

Three phases. One goal: maximum profit from your email and SMS.

1Setup & Onboarding · we learn your brand
01

Custom Scope of Work

A tailored plan for where your brand is today.

02

Contract + Invoice

Lock in timelines and resources, start now.

03

Onboarding Form

We capture your brand, products, voice, offers.

04

Kickoff Call

Align on direction, goals, and deliverables.

05

Slack Setup + Start

Real-time collaboration as we begin.

Onboarding Complete

Everything gathered. The build begins.

Showcase Email Templates

3 showcase designs to align on look and voice. Reusable forever.

2Build & Launch · popups, flows, and campaigns, in parallel
Popups4 steps

Popup Strategy + Team Assignment

Default or custom popup logic for your goals.

Brand Assets + Offers

Guidelines and offers matched to your funnel.

Popup Draft Sent to You

Desktop and mobile previews to review.

Final Approval + Go Live

Live, converting traffic into subscribers.

Flows7 steps

Flow Gameplan Creation

Every lifecycle flow mapped in Figma.

Internal Review of Gameplan

We QA the strategy before it reaches you.

Client Approval of Flow Strategy

You confirm before copy and design.

Flow Copy and Design Creation

Each message written and designed to convert.

Internal QA Review

Audited for accuracy and deliverability.

Client Figma Approval

You review the full flow in Figma.

Build + Launch

Built, tested, set live with tracking.

Campaigns9 steps

Client Campaign Input

Your must-have launches and promos.

Campaign Calendar Creation

A full month, ready to approve at once.

Client Approval of Calendar

You finalize the send dates.

Copywriting for Campaigns

Strategy-backed copy for email and SMS.

Email Design for Campaigns

On-brand designs that drive action.

Internal QA Review

Error-free and optimized before you see it.

Client Figma Approval

You approve in Figma. No surprises.

Setup + Segmentation

Segmentation, timing, and UTM tracking dialed in.

Scheduling + Launch

Scheduled to send on time, every time.

3Monthly Optimization Cycle · compounds every month
01

Set Deliverables Live

Approved flows and campaigns go live.

02

Test Variables

A/B test subject lines, creative, timing, offers.

03

Weekly + Monthly Reports

Short Friday report, detailed monthly recap.

04

Optimize Strategy

Double down on what works.

05

Repeat Monthly

Performance compounds month over month.

Runs every single month

Anyone can spike revenue by blasting discounts. We make your email and SMS as profitable as possible, growing the bottom line, not just the top.

Why work with us?

We're selective about who we work with, and we expect the same from you.

ZHS Ecom Other Agencies
Pods of 4, each taking 3-4 brands max, so we go deep on yours Every team member spread across 8-12 accounts at once
The same dedicated team on your brand every single week Whoever's available gets assigned to your account
We bring you ideas and push back when something won't work Order-takers who wait for you to hand them a brief
Every metric we track ties directly back to your revenue Reports full of open and click rates that don't mean anything

If we're not the right fit, we won't extend you an offer.

We work best with brands that are already successful and want to go bigger, value real execution over the cheapest option, and are in it for a long-term partnership. You give us a real seat at the table, we bring fresh ideas and honest push-back, and we both judge the work by revenue, not vanity metrics.

Zach Schieffer, Founder of ZHS Ecom
A note from our founder

Why I built ZHS Ecom

I'm Zach. I played football at Carnegie Mellon and studied statistics and machine learning. That taught me to treat everything as a system you can measure and improve, which is exactly how we run email and SMS.

For the past 6 years I've put that to work for DTC brands. Our team has driven over $50M in attributed revenue for 50+ of them, and our average client stays 1.5+ years.

I built ZHS Ecom to be the retention team you don't have to hire. We keep our roster small so every brand gets senior people who know your business, your voice, and your numbers. No junior staff, no being passed around. Just a team that treats your revenue like our own.

Zach SchiefferFounder, ZHS Ecom

Works with the platforms you use

Primary focus on Klaviyo. Experience across HubSpot, Salesforce, Braze, Iterable, and more. SMS platform-agnostic.

Klaviyo
Shopify
Postscript
Attentive
WooCommerce
BigCommerce

Frequently asked questions

Everything you need to know about working with us.

Fast. We scope a custom plan, send the contract and invoice, then you fill a short onboarding form on your brand, products, voice, and offers. We align on a kickoff call, add you to Slack for real-time collaboration, and the build begins. Early on we send 3 showcase email templates to lock in design and voice, which become reusable templates for every flow and campaign after.
Two phases: quick wins on deliverability and early sends in about 14 days, then meaningful revenue impact in 60 to 90 days as flows go live and campaigns optimize.
Both. We usually start with flows since they run 24/7 once live, then layer in campaigns. Every send includes strategy, copy, design, A/B testing, and SMS, with resends to non-openers at no extra cost.
About 45 minutes a week. You review and approve. We handle strategy, copy, design, testing, and optimization. Done for you, start to finish.
Yes. For brands under $1M, we start with a one-time flow build-out (welcome, abandoned cart, post-purchase, browse abandonment, and more) and can add monthly campaigns to keep your list driving revenue as you scale.
No contracts. Month-to-month, pause or change anytime. We recommend at least 3 months to see real results, but you stay for the revenue, not a lock-in.
Unlimited revisions on copy and design until you're happy. If after 30 days you're genuinely not satisfied, we part ways on good terms.

Ready to work with ZHS Ecom?

Get a Free Email/SMS Audit + Gameplan

We'll build a full audit of your account and a 90-day gameplan with next steps. Yours to keep, even if we don't work together.